Enquiry analysis

The customer enquiry form on your website is an ideal tool for discovering what it is that users want from your site.

Collecting information and analysing customer responses over a defined period can provide important insights into potential shortcomings in the user experience. 

These fall into three main categories:

1. Which parts of your site are poorly understood by customers?
2. What information is missing from your site?
3. How your customer enquiry interface can be made more usable?

Our report includes clear, realistic and actionable recommendations.

The benefits to you will include: 

1. A direct and measurable reduction in user confusion and FAQ-type enquiries. 
2. A streamlined process for directing and processing the enquiries you do receive. 
3. An enhanced user experience which will transform potentially dissatisfied customers into advocates for your business. 

Turnaround for an Enquiry Analysis is typically ten working days, once a sample is complete. 

To book, please contact Mike Baddeley mike@wired.co.nz.

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